I realize this may seem trite - isn't good customer service what we pay for? Aren't we supposed to be kind to one another? Well, sure, but so often we're tired, cranky, overwhelmed by the world that being kind and patient becomes a kind of heroic act.
Here are some of the unnoticed heroes I've been trying to pay attention to:
- The woman who bagged my groceries and took the time to put all the cold stuff in one bag. I also noticed her speaking patiently and clearly to the old lady behind me who seemed to be having a tough time getting through the line.
- The school crossing guard from my grade-school. Loretta's aunt. I never did say thank you to her when I was a kid, so I'll do it now. Thanks for keeping us safe and never getting mad when we were brats.
- The customer service rep at the bank who called me to tell me my credit card had unusual charges. I know it was his job, but he was friendly and patient when I panicked.
- The kid who picked up some trash dropped by his friend without making a big deal out of it.
- The people behind the scenes who make the big acts of heroism possible - the 911 operators, the police dispatchers, the staff at suicide hotlines, the maintenance staff at hospitals.
Who are some of the unnoticed heroes in your world? What have you noticed lately? Who do you need to thank? Take the risk. It's a small heroic act in itself.
(c)2010 Laura S. Packer